Carillion telent is the company dedicated to providing and transforming the way support is delivered to Openreach.
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Our contract is for the delivery of nationwide civil engineering support to Openreach, such as the trenching for and installation of ducts, erecting and maintaining telegraph poles, heavy cable recovery, as well as jointing and cabling to supplement Openreach's own workforce and emergency response to deal with eventualities like road accidents, storm damage and flooding.
Carillion telent has rationalised Openreach's supply chain, from five regional suppliers to Carillion telent as the single national service provider. This large-scale transition of service was accomplished in March 2010.
Carillion telent has been engaging directly with the sub contractors who provide the service to carry out the civils work.
Their work is planned and coordinated through the Service Control Centre (SCC) based in Basildon, and managed through three flexible operational regions: South East, Scotland and North and Midlands, Wales and West.
Initially we are raising performance in all regions to meet expected standards nationally.
In 2010, a new set of performance measures will come into force and we will look to raise the bar again with improved service delivery.