About Us
Carillion telent is the company dedicated to providing and transforming the way support is delivered to Openreach.
You can contact us at carilliontelent@carillionplc.com
Openreach
Openreach is part of the BT Group but is operated as a separate business. It provides the nation’s local access network for telecommunications, which is sometimes referred to as the ‘first mile’ - the place where millions of calls, web searches and business deals originate every day. Openreach services, supports and maintains the wiring, fibres and connections which link millions of homes and businesses throughout the UK to their communications providers’ networks.
Carillion plc
Carillion plc is one of the UK’s leading support services and construction companies, employing around 50,000 people. It has annual revenues of £5bn and operations across Britain and in Europe, Canada, the Middle East, North Africa and Caribbean.
telent
With annual revenues of over £300million, telent is a technology services company with decades of experience providing a broad range of network and communications services across a variety of industries, mainly in the UK, and Germany.
Carillion telent
Our contract is for the delivery of nationwide civil engineering support to Openreach, such as the trenching for and installation of ducts, erecting and maintaining telegraph poles, heavy cable recovery, as well as jointing and cabling to supplement Openreach’s own workforce and emergency response to deal with eventualities like road accidents, storm damage and flooding.
Carillion telent has rationalised Openreach’s supply chain, from five regional suppliers to Carillion telent as the single national service provider. This large-scale transition of service was accomplished in March 2010.
Service delivery
Carillion telent has been engaging directly with the sub contractors who provide the service to carry out the civils work. Their work is planned and coordinated through the Service Control Centre (SCC) based in Basildon, and managed through three flexible operational regions: South East, Scotland and North and Midlands, Wales and West.
Service Improvement
Initially we are raising performance in all regions to meet expected standards nationally. In 2010, a new set of performance measures will come into force and we will look to raise the bar again with improved service delivery.
