Carillion telent operates an Integrated Management System (IMS) that incorporates the requirements of ISO 9000, OHSAS 18001 and ISO 14001. The system is designed to ensure one way of working across the business.

Health and Safety in Carillion telent is driven top-down for sound business as well as legal reasons. It is key to the delivery of our business objectives. Our strategic approach is geared up to the protection of everyone involved in and affected by our operations.

Improving Health and Safety means challenging unsafe behaviour.

The aim of our Don't Walk By campaign is to create an environment of openness and awareness, where all our people feel able to identify and raise concerns about unsafe working practices and conditions in confidence.

We seek to ensure people are supported to identify and challenge any unsafe acts and conditions. It's about reaching "people's hearts and minds" and changing attitudes and behaviour to ensure we are all committed to the undisputed benefits that can be gained by achieving a safe working environment.

It is also about the active promotion of an incentive or process that is working particularly well and is worthy of sharing. We insist that anyone who sees anything that they think is either unacceptable or unsafe, to report it.

Although mainly focused on Health and Safety, the "Don't Walk By" theme can also be used to raise other issues, such as a concern relating to the environment or quality.

Carillion telent ensures that "Don't Walk By" feedback is logged, measured and provided. Effective management, combined with these values, supports a culture that facilitates the successful delivery and continuous improvement of our health and safety management.

In order to facilitate this reporting culture we have introduced a 24-hour helpdesk, called AIRline, that allows anyone to report via telephone any incident or issue. The system allows for real-time reporting and prompt action to rectify any issues.

AIRline: 0800 138 3699

The Carillion telent procedures and processes, may be accessed with a login and password


If you are having difficulties in accessing the IMS system, then contact: